Quality commitment:
Our products are manufacturers direct sales, sales quality assurance, please rest assured to buy! Ceramics belong to high temperature fragile products, in the firing process, it is inevitable that there are individual sporadic pinhole phenomenon, which belongs to the normal range!
About color difference:
Our product is guaranteed to be shot in kind, but due to light, monitor, camera and other problems, the product may have a little color difference with the picture you see on the monitor, please refer to the "in kind", if you do not accept, please be careful to shoot.
About Shipping costs:
Factory direct sales, all products do not include freight. Freight is calculated according to the number of cases, weight or volume.
Ceramics for fragile products, so the freight is generally based on freight, need to pick up the goods. For home delivery, please consult with your local freight department. Because the freight is not the same in each place, and we do not know how far the freight department is to your home, because the distance is different across the country, the freight is also different, the specific freight please contact the owner, the default is to pay.
Note: Due to the logistics company we can not control, occasionally due to weather, road conditions, service and other factors caused by the delay of goods, please give buyers a lot of understanding! Please do not use such reasons as a reason to evaluate!
Signing for goods:
When you receive the goods from the logistics company (or Courier company), please check them in front of the logistics (or Courier) personnel. First check whether the outer packing box is damaged, and then shake each box. If the outer box is damaged or there is noise inside, please open the box and inspect the goods immediately. If there is a lot of damage, please contact us at the first time, do not pay the freight. This is a legitimate consumer right within the scope of the express company's regulations! If the above 2 points are not available to sign for, if there is an individual damage, please take a photo and send it to the owner, we will replace it free of charge when you place your next order. If you do not need to order for the time being, damage according to the wholesale price, freight need you to bear!?